Chatbot Privacy: Putting the Customer First

June 14, 2021

If you’re building a chatbot, it pays to prioritize customer privacy. Whether prompted or unprompted, users can—and will—share sensitive information with your chatbot. Find out how to protect chatbot data and user privacy, while also delivering a grade A+ chatbot experience.

Chatbots

Chatbot KPIs to Track for Success and Improved Performance

June 1, 2021

Wondering which KPIs for chatbots are important for improving performance? By tracking these KPIs, you can discover what’s working for your users—and what isn’t.

Chatbot Development, Chatbots

The AI Chatbot Explosion in Various Regions around the World

March 26, 2021

For the first couple of years, chatbots were primarily used in customer service but now have expanded onto other verticals, such as enhancing the customer experience (CX) and improving business efficiencies, to name a few. You might’ve heard chatbots being called by other names, such as virtual agents, digital assistants, virtual customer assistants, and conversational AI bots.

Chatbot Development, Chatbot News, Chatbots, Emerging Technology

Talking to the Refrigerator: Let’s Think About Chatbot Personalities

March 26, 2021

I started creating chatbots for fun in about 2000–2001. One of them was designed only to answer my MSN Messenger when I was away from home. I designed it not to have too much intelligence (it only responded to certain words or patterns it found in the user input) but to fool my friends and […]

Chatbot News, Chatbots

How to Get an Improved Customer Experience (CX) Using Insurance Chatbots

February 23, 2021

Ultimately, the reason why insurance carriers should invest in natural language interfaces is to improve customer retention. A regular customer may only interact with the insurance carrier three to five times per year, and if each time they have a smooth interaction, they will have a greater customer experience.

Chatbots

A Match Made in Heaven: Chatbots and the Digital Employee

January 20, 2021

Remote work has been on the rise for years now, but the COVID-19 pandemic has rapidly accelerated this trend in 2020. By using chatbots for remote workers, companies are capitalizing on two of the biggest workplace trends—artificial intelligence and remote work— and accelerating the digital transformation of their business.

Bots for Business, Chatbots

Chatbot Unlocked: A Q&A Series With Adi Gaskell

December 29, 2020

Adi is an experienced writer on technology, startups, and innovation, with a special focus on artificial intelligence. He has also delivered talks on the subject for the likes of the NUJ, the Guardian, Stevenage Bioscience, EdTechX, the House of Lords, and CMI, whilst also appearing on shows such as BBC Radio 5 Live and Calgary […]

Chatbots, Thought Leadership

The Unseen Dangers of YouTube Sub Bots

December 18, 2020

Sub bots—or subscriber bots—have become known for generating artificial subscribers, views, and likes for growing YouTube accounts. However, these sub bots can often damage a YouTube channel and can even become a dangerous weapon.

Chatbots

Chatbots Unlocked: A Q&A With Hillary Black

November 30, 2020

Over the past several years, chatbots and AI have led the conversation in technological advances, so let's dive into its capabilities from conversation designer expert, Hillary Black.

Chatbot Development, Chatbots, Frameworks and Tools, Thought Leadership

Enhancing Humans with AI bots

November 18, 2020

Artificial intelligence (AI) has both surpassed and replaced humans in many fields. Will AI overpower humanity in the near or distant future? Will AI control humans and replace governments? Or will AI remain a tool that humans will use to improve their performances?

Chatbots, Thought Leadership

Chatbot Name Generator

September 2, 2020

All bots are unique in their own special way. Find the best personalized name for yours with this chatbot name generator.

Chatbots

What are the Best Squarespace Chatbots?

July 21, 2020

The SaaS company Squarespace has been helping creatives build and manage websites for years. Thinking about adding a bot? Here are some of the best Squarespace chatbots to help level up your site!

Chatbots

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