Chatbot Privacy: Putting the Customer First
If you’re building a chatbot, it pays to prioritize customer privacy. Whether prompted or unprompted, users can—and will—share sensitive information with your chatbot. Find out how to protect chatbot data and user privacy, while also delivering a grade A+ chatbot experience.
Chatbots
Chatbot Privacy: Putting the Customer First
June 14, 2021
If you’re building a chatbot, it pays to prioritize customer privacy. Whether prompted or unprompted, users can—and will—share sensitive information with your chatbot. Find out how to protect chatbot data and user privacy, while also delivering a grade A+ chatbot experience.
Chatbots
Chatbot KPIs to Track for Success and Improved Performance
June 1, 2021
Wondering which KPIs for chatbots are important for improving performance? By tracking these KPIs, you can discover what’s working for your users—and what isn’t.
Chatbot Development, Chatbots
The AI Chatbot Explosion in Various Regions around the World
March 26, 2021
For the first couple of years, chatbots were primarily used in customer service but now have expanded onto other verticals, such as enhancing the customer experience (CX) and improving business efficiencies, to name a few. You might’ve heard chatbots being called by other names, such as virtual agents, digital assistants, virtual customer assistants, and conversational AI bots.
Chatbot Development, Chatbot News, Chatbots, Emerging Technology
Talking to the Refrigerator: Let’s Think About Chatbot Personalities
March 26, 2021
I started creating chatbots for fun in about 2000–2001. One of them was designed only to answer my MSN Messenger when I was away from home. I designed it not to have too much intelligence (it only responded to certain words or patterns it found in the user input) but to fool my friends and […]
Chatbot News, Chatbots
How to Get an Improved Customer Experience (CX) Using Insurance Chatbots
February 23, 2021
Ultimately, the reason why insurance carriers should invest in natural language interfaces is to improve customer retention. A regular customer may only interact with the insurance carrier three to five times per year, and if each time they have a smooth interaction, they will have a greater customer experience.
Chatbots
A Match Made in Heaven: Chatbots and the Digital Employee
January 20, 2021
Remote work has been on the rise for years now, but the COVID-19 pandemic has rapidly accelerated this trend in 2020. By using chatbots for remote workers, companies are capitalizing on two of the biggest workplace trends—artificial intelligence and remote work— and accelerating the digital transformation of their business.
Bots for Business, Chatbots
Chatbot Unlocked: A Q&A Series With Adi Gaskell
December 29, 2020
Adi is an experienced writer on technology, startups, and innovation, with a special focus on artificial intelligence. He has also delivered talks on the subject for the likes of the NUJ, the Guardian, Stevenage Bioscience, EdTechX, the House of Lords, and CMI, whilst also appearing on shows such as BBC Radio 5 Live and Calgary […]
Chatbots, Thought Leadership
The Unseen Dangers of YouTube Sub Bots
December 18, 2020
Sub bots—or subscriber bots—have become known for generating artificial subscribers, views, and likes for growing YouTube accounts. However, these sub bots can often damage a YouTube channel and can even become a dangerous weapon.
Chatbots
Chatbots Unlocked: A Q&A With Hillary Black
November 30, 2020
Over the past several years, chatbots and AI have led the conversation in technological advances, so let's dive into its capabilities from conversation designer expert, Hillary Black.
Chatbot Development, Chatbots, Frameworks and Tools, Thought Leadership
Enhancing Humans with AI bots
November 18, 2020
Artificial intelligence (AI) has both surpassed and replaced humans in many fields. Will AI overpower humanity in the near or distant future? Will AI control humans and replace governments? Or will AI remain a tool that humans will use to improve their performances?
Chatbots, Thought Leadership
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