Chatbots: What Do People Want?

January 29, 2021

If you’re a business owner, support agent, sales agent, or even a marketing agent, it’s most likely that you understand the potential chatbots bring to a business strategy that prioritizes the customer experience.

Bot Basics, Chatbot Development

How to Get Started With Bots for Slack

January 27, 2021

Slack bots have become the ultimate productivity tool for working from home. This guide explores the unique features of Slack bots, reviews use cases and covers framework integrations.

Bot Basics, Chatbot Development

10 Steps on How To Design Your Next Chatbot

November 16, 2020

A chatbot needs a good platform, script, name, and image for it to work. But it needs a purpose, personality, and functionality for it to be great. Learn our 10 step process for a great chatbot design.

Bot Basics, Chatbot Development

Chatbot APIs: What Are They, and How Do They Work?

January 29, 2020

API is a huge buzzword right now, but what exactly is one? And what are chatbot APIs, and how do they work? Read this article to find out more.

Bot Basics, Chatbot Development

Survey Hints at the Importance of Chatbots’ Expertise for Gaining Users’ Trust

September 24, 2019

In order for customer service chatbots to be effective, it is important for human users to feel that they can trust them and that the information they provide is reliable

Bot Basics, Chatbot Development

Deep Learning Fundamentals to Build an Efficient Chatbot

August 20, 2019

Learn about the potential of deep learning and the role it plays in chatbots! Also, get to know about how neural networks are efficient for speech recognition in chatbots.

Bot Basics, Chatbot Development

The Turing Test – Time for Change?

August 1, 2019

The Holy Grail of conversational chatbot design is to create a computer program that can pass the famous Turing test—that is, to make one which is indistinguishable from a human in everyday general conversation. However, I believe that the Turing test as it currently stands has serious flaws, which I’ll discuss in this article, and I’ll offer an alternative to the test.

Bot Basics, Chatbot Development

Using Natural Language Processing to Power Chatbots

July 11, 2019

Explore chatbot architecture, and learn about how natural language processing works in a chatbot. Plus, find out what intents and entities of a message are.

Bot Basics, Chatbot Development

Your Guide to Bot-Building Frameworks

March 21, 2019

With all the bot-building frameworks to choose from, how do you know where to start? From NLU features to platform connectors to APIs, there’s a lot to consider. Find out what all the major frameworks have to offer, so you can choose a chatbot framework that fits your objectives.

Bot Basics, Frameworks and Tools

How to Create a Chatbot With Personality

September 25, 2020

A chatbot’s personality is the number one factor for increasing user engagement. And it allows designers to highlight their creativity. Check out our practical guide and, when you’re done, your bot will have a fully developed personality that your users will enjoy and trust.

Bot Basics, Chatbot Development

Natural Language Processing: Common NLP Challenges & Examples

September 15, 2020

With Natural Language Processing (NLP), chatbots can follow most conversations, but humans and language are complex and variable. Three of the most common NLP challenges are natural language understanding, information extraction, and natural language generation. Learn more about NLP, and why it matters for bots.

Bot Basics, Chatbot Development

Define and Design Intents for Your Bot

July 31, 2018

Every time you speak or type to a bot you are issuing an 'intent'. Everything from your initial greeting to questions about whether you'll need an umbrella on Saturday qualifies as an intent. Learn more about the different kinds of intents and how to design them for your bot.

Bot Basics

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