Take your chatbot development up a notch. Our vast array of bot development articles covers everything from basic chatbot concepts to advanced ideas that help you create exciting new bots. We’ll also introduce you to essential bot development tools that will aid in streamlining your processes.
Chatbot KPIs to Track for Success and Improved Performance
June 1, 2021
Wondering which KPIs for chatbots are important for improving performance? By tracking these KPIs, you can discover what’s working for your users—and what isn’t.
Chatbot Development, Chatbots
Intent Recognition in Chatbot Development
May 26, 2021
Intent recognition is one of the essential functions in chatbots. It labels text into categories for further action. For example, “Good morning” can be labeled with the intent of Greeting. This article shares an overview of how it works and its pros and cons.
The ‘CurioXoma’ Method to Build Effective Bots
April 30, 2021
If you are reading this, I’m sure you love technology.
Bots for Business, Chatbot Development
Listening to Your Bot: Chatbot Analytics and Success Metrics
April 21, 2021
All businesses with a chatbot should harness chatbot analytics. Listen to your bot to measure key chatbot success metrics and to improve the customer experience. Chatbots are powerful tools for helping your business engage with customers. You can use chatbot analytics to simultaneously measure success metrics and improve the customer experience. So, which are the best bot analytics, metrics, and key performance indicators (KPIs) for measuring success, and what can you really learn from your chatbot?
The AI Chatbot Explosion in Various Regions around the World
March 26, 2021
For the first couple of years, chatbots were primarily used in customer service but now have expanded onto other verticals, such as enhancing the customer experience (CX) and improving business efficiencies, to name a few. You might’ve heard chatbots being called by other names, such as virtual agents, digital assistants, virtual customer assistants, and conversational AI bots.
Chatbot Development, Chatbot News, Chatbots, Emerging Technology
Einstein: The NLP Software Powering Salesforce Bots
March 22, 2021
The new Salesforce Einstein bots are powered by a unique NLP software called “Einstein.” Learn more about what Salesforce’s developments could mean for your business and the chatbot community.
AI, NLG, and Machine Learning, Chatbot Development
5 Steps for Building a Great NLP Model
March 4, 2021
If you’re about to embark on your chatbot journey, don’t worry. The steps outlined in this article will help you build a great chatbot that responds to customer requests effectively and avoids using the response, “I’m sorry, I don’t understand.”
Natural Language Processing in the Spanish Language: We Are South American Rockers
February 18, 2021
Whenever it comes to implementing natural language processing in Spanish, there are fewer resources and a considerable amount of obstacles. And when you have fewer resources, creativity is key.
Chatbots: What Do People Want?
January 29, 2021
If you’re a business owner, support agent, sales agent, or even a marketing agent, it’s most likely that you understand the potential chatbots bring to a business strategy that prioritizes the customer experience.
Bot Basics, Chatbot Development
How to Get Started With Bots for Slack
January 27, 2021
Slack bots have become the ultimate productivity tool for working from home. This guide explores the unique features of Slack bots, reviews use cases and covers framework integrations.
Bot Basics, Chatbot Development
The Evolution of Bots: From Simple Tool to Intelligent Assistant Strengthening our Capabilities
January 22, 2021
Bots have come a long way in making our life easier in many ways and ensuring the interaction with the machine is evolved, interesting, and contextual. With accelerated digital transformation and changed consumer behavior, we will only see faster adoption of both the automation and conversation bots in times to come.
Chatbot Development, Chatbot News
Chatbots Unlocked: A Q&A With Hillary Black
November 30, 2020
Over the past several years, chatbots and AI have led the conversation in technological advances, so let's dive into its capabilities from conversation designer expert, Hillary Black.
Chatbot Development, Chatbots, Frameworks and Tools, Thought Leadership
Let’s face it. There’s a dizzying array of chatbot development resources on the web. With so much information at your disposal, it can be hard to know where to start. And, if you’ve already built a bot or two, quality resources for maintaining and enhancing your chatbots can be hard to come by.
That’s why we’re constantly creating new and valuable bot development content—so bot creators can generate new ideas and discover the best, most effective tools for building and deploying chatbots. We work with subject matter experts to identify topics that matter to chatbot developers, explore those ideas from a dev-centric perspective, and give you the info you need to create an amazing new chatbot—or maybe just figure out whether a given framework offers a PHP SDK.
Our articles cover topics as straightforward as deploying your bot to a messaging app and as nuanced as chatbot-blockchain innovations. We cast a wide net! By working with experienced bot developers (who even offer Q&A writeups), we seek out what’s going on in the industry and show you how those happenings impact your development efforts.
For example, which companies currently offer the most capable machine learning models for your chatbot, and how do they work? Also, what’s the word on open source chatbot development tools versus proprietary offerings? Is there an API that connects your bot with a particular third-party service? These are the kinds of questions we seek to answer.
Our goal is to publish the web’s most comprehensive collection of advice, anecdotes, concepts, guides, and discoveries related to chatbot development. As a community, we’re here to guide you on your bot-building journey. Through education, inquiry, and spirited conversation, we’re motivating chatbot hobbyist and developers in the industry to grow their expertise.
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