Take your chatbot development up a notch. Our vast array of bot development articles covers everything from basic chatbot concepts to advanced ideas that help you create exciting new bots. We’ll also introduce you to essential bot development tools that will aid in streamlining your processes.
Can Chatbots Care About Customers?
August 20, 2021
The pandemic has clearly underlined the need for companies to show their caring side. Not only do customers increasingly want companies to behave in the right way, but they want this to extend into treating them with empathy and consideration. While this presents a clear challenge for companies utilizing chatbots as a key part of their customer service channels, it is a challenge that with the right approach can be met successfully.
Building a Gupshup Chatbot
July 14, 2021
Using a Gupshup bot builder—IDE Bot Builder and Flow Bot Builder—developers and non-developers can build, test, and deploy sophisticated chatbots.
Chatbot KPIs to Track for Success and Improved Performance
June 1, 2021
Wondering which KPIs for chatbots are important for improving performance? By tracking these KPIs, you can discover what’s working for your users—and what isn’t.
Chatbot Development, Chatbots
Intent Recognition in Chatbot Development
May 26, 2021
Intent recognition is one of the essential functions in chatbots. It labels text into categories for further action. For example, “Good morning” can be labeled with the intent of Greeting. This article shares an overview of how it works and its pros and cons.
The ‘CurioXoma’ Method to Build Effective Bots
April 30, 2021
If you are reading this, I’m sure you love technology.
Bots for Business, Chatbot Development
Listening to Your Bot: Chatbot Analytics and Success Metrics
April 21, 2021
All businesses with a chatbot should harness chatbot analytics. Listen to your bot to measure key chatbot success metrics and to improve the customer experience. Chatbots are powerful tools for helping your business engage with customers. You can use chatbot analytics to simultaneously measure success metrics and improve the customer experience. So, which are the best bot analytics, metrics, and key performance indicators (KPIs) for measuring success, and what can you really learn from your chatbot?
The AI Chatbot Explosion in Various Regions around the World
March 26, 2021
For the first couple of years, chatbots were primarily used in customer service but now have expanded onto other verticals, such as enhancing the customer experience (CX) and improving business efficiencies, to name a few. You might’ve heard chatbots being called by other names, such as virtual agents, digital assistants, virtual customer assistants, and conversational AI bots.
Chatbot Development, Chatbot News, Chatbots, Emerging Technology
Einstein: The NLP Software Powering Salesforce Bots
March 22, 2021
The new Salesforce Einstein bots are powered by a unique NLP software called “Einstein.” Learn more about what Salesforce’s developments could mean for your business and the chatbot community.
AI, NLG, and Machine Learning, Chatbot Development
5 Steps for Building a Great NLP Model
March 4, 2021
If you’re about to embark on your chatbot journey, don’t worry. The steps outlined in this article will help you build a great chatbot that responds to customer requests effectively and avoids using the response, “I’m sorry, I don’t understand.”
Natural Language Processing in the Spanish Language: We Are South American Rockers
February 18, 2021
Whenever it comes to implementing natural language processing in Spanish, there are fewer resources and a considerable amount of obstacles. And when you have fewer resources, creativity is key.
Let’s face it. There’s a dizzying array of chatbot development resources on the web. With so much information at your disposal, it can be hard to know where to start. And, if you’ve already built a bot or two, quality resources for maintaining and enhancing your chatbots can be hard to come by.
That’s why we’re constantly creating new and valuable bot development content—so bot creators can generate new ideas and discover the best, most effective tools for building and deploying chatbots. We work with subject matter experts to identify topics that matter to chatbot developers, explore those ideas from a dev-centric perspective, and give you the info you need to create an amazing new chatbot—or maybe just figure out whether a given framework offers a PHP SDK.
Our articles cover topics as straightforward as deploying your bot to a messaging app and as nuanced as chatbot-blockchain innovations. We cast a wide net! By working with experienced bot developers (who even offer Q&A writeups), we seek out what’s going on in the industry and show you how those happenings impact your development efforts.
For example, which companies currently offer the most capable machine learning models for your chatbot, and how do they work? Also, what’s the word on open source chatbot development tools versus proprietary offerings? Is there an API that connects your bot with a particular third-party service? These are the kinds of questions we seek to answer.
Our goal is to publish the web’s most comprehensive collection of advice, anecdotes, concepts, guides, and discoveries related to chatbot development. As a community, we’re here to guide you on your bot-building journey. Through education, inquiry, and spirited conversation, we’re motivating chatbot hobbyist and developers in the industry to grow their expertise.
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