10 Dos and Don’ts of Chatbot Conversation Design

May 26, 2020

Effective chatbot conversation design builds trust and creates a successful, enjoyable user experience. Here are best practices to keep in mind when designing a chatbot.

Chatbot Development, Conversational Marketing

Miracle Mile Jules Is the Archetype for Customer Experience Chatbots

January 14, 2020

Miracle Mile Jules is a customer experience chatbot designed to engage with shoppers at the Miracle Mile Shops mall in Las Vegas.

Bots for Business, Conversational Marketing

How to Use SMS Chatbots for Customer Acquisition

December 17, 2019

SMS chatbots are the future of marketing directly to customers. These bots can help automate lead generation and customer acquisition.

Bots for Business, Conversational Marketing

Evaluating the Usability of a Healthcare Chatbot

October 15, 2019

A team of researchers at Ulster University in Northern Ireland has recently carried out a study exploring ways in which developers can assess the usability of healthcare chatbots.

Bots for Business, Conversational Marketing

Why Conversational Design Is Essential For Bot Building

August 29, 2019

Behind every bot, there is a human who has written their conversational script to be able to interact fluidly with users. The concept at work is called conversational design, and it is integral to building bots.

Bots for Business, Conversational Marketing

Why Conversational Commerce is the Future of E-Commerce

April 9, 2019

Conversation is the future of e-commerce. Increasingly, consumers are researching products, asking questions, comparison shopping, and placing orders through chatbots rather than through e-commerce websites. Learn how conversational commerce can make shopping more engaging for users, while also helping increase sales.

Bots for Business, Conversational Marketing

How Chatbots Use Conversational Marketing

October 16, 2018

Chatbots are learning from billions of customer interactions to help companies and brands develop conversational marketing strategies.

Bots for Business, Conversational Marketing

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