Survey Hints at the Importance of Chatbots’ Expertise for Gaining Users’ Trust

September 24, 2019

In order for customer service chatbots to be effective, it is important for human users to feel that they can trust them and that the information they provide is reliable

Bot Basics, Bot Development

Deep Learning Fundamentals to Build an Efficient Chatbot

August 20, 2019

Learn about the potential of deep learning and the role it plays in chatbots! Also, get to know about how neural networks are efficient for speech recognition in chatbots.

Bot Basics, Bot Development

The Turing Test – Time for Change?

August 1, 2019

The Holy Grail of conversational chatbot design is to create a computer program that can pass the famous Turing test—that is, to make one which is indistinguishable from a human in everyday general conversation. However, I believe that the Turing test as it currently stands has serious flaws, which I’ll discuss in this article, and I’ll offer an alternative to the test.

Bot Basics, Bot Development

Behind The Scenes of Chatbots: Using NLP to Power a Chatbot

July 11, 2019

Explore chatbot architecture, and learn about how natural language processing works in a chatbot. Plus, find out what intents and entities of a message are.

Bot Basics, Bot Development

How to Design a Chatbot’s Personality

November 20, 2018

A chatbot’s personality is the number one factor for increasing user engagement. And it allows designers to highlight their creativity. Check out our practical guide and, when you’re done, your bot will have a fully developed personality that your users will enjoy and trust.

Bot Basics, Bot Development

Natural Language Processing: Common Challenges

October 9, 2018

With Natural Language Processing (NLP), chatbots can follow a conversation, but humans and language are complex and variable. Three of the most common challenges with NLP are natural language understanding, information extraction, and natural language generation. Learn more about NLP and why it matters for bots.

Bot Basics, Bot Development

Define and Design Intents for Your Bot

July 31, 2018

Every time you speak or type to a bot you are issuing an 'intent'. Everything from your initial greeting to questions about whether you'll need an umbrella on Saturday qualifies as an intent. Learn more about the different kinds of intents and how to design them for your bot.

Bot Basics

Design Utterances for Your Bot

July 24, 2018

An utterance is a single portion of your bot’s overall dialog. Learn how to design your bot’s utterances to determine your bot’s tone and personality.

Bot Basics

Beginner’s Guide to Bots

April 27, 2018

Everything you need to know about the past present and future of bots. Whether you're thinking about developing a bot or just want to learn more about bots, this guide will teach you how bots were invented, the basics of how bots work, what bots can do, and where bots are developed and published.

Bot Basics

Introduction to Bots

April 3, 2018

What are chatbots and where did they come from? Early roots in psychology and an ironic twist behind the creation of the first chatbot paved the way for modern chatbots. Today, chatbots have become a popular customer service solution able to facilitate sales, complete online tasks, and more.

Bot Basics

How Chatbots Work

April 18, 2018

They might seem complicated at first but building a simple bot is surprisingly easy. Of course, building a sophisticated chatbot able to perform complex interactions is much more difficult. Chatbots use Natural Language Processing technology to understand words and phrases and complex bots use AI technology as well.

Bot Basics

Functions of Bots

April 10, 2018

The ability of bots to accomplish different types of tasks is evolving and increasing rapidly. You can get a bot to manage projects in your Slack channel, get the weather, discover new music or tell you a dad joke. Here are a few things that bots can do.

Bot Basics

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