AI, NLG, and Machine Learning

What’s Next For Conversation AI?

Wondering what chatbot technology will look like in 2021? Check out the 3 chatbot trends predicted for the new year.

By Adam Westin

January 15, 2021

AI, NLG, and Machine Learning, Bots for Business, Chatbots, Emerging Technology, Thought Leadership

Conversational AI in Action: XAPP AI

We spoke with our partner XAPP AI to learn about their work with Surefire Local powering AI conversational site search and chat solutions for small and medium-sized enterprises.

AI, NLG, and Machine Learning, Chatbots, Thought Leadership

Conversational AI in Action: NLX

Discover.bot partner NLX set out to streamline password reset help desk traffic for LifeMiles, a consumer loyalty program, with more than 9 million members, by implementing their solution Voice Compass ® in partnerships with Amazon Web Services.

AI, NLG, and Machine Learning, Chatbots, Thought Leadership

How to Create Trustworthy AI

As society has entered a race to develop more artificial intelligence implementations in various sectors like education, healthcare, and more, many people have questioned the downsides of technology such as the ability to mimic human cognitive functions, showcase emotions and empathy, and potential mistakes and errors in implementation.