Bots for Business

Next Job Offer From An Interview Chatbot

A booming job market means more jobs—and more interviews. Find out how and why companies are using interview chatbots to hire you.

By Mariana Ranzahuer
March 30, 2020

Are interview chatbots the future of job recruitment?

In the field of human resources (HR), interview chatbots are completely changing the approach to interacting with candidates. Recruiters tend to be flooded with applications and can now use the help of recruitment bots to reduce the burden. As a result, hours of correspondence can be cut down to a few seconds.

Moreover, these bots can inform potential candidates about job openings, screen to filter out unqualified individuals, guide people through the application process, and schedule formal interviews.

Let’s break down some of the reasons why these chatbots are the new trend in HR and how companies are implementing them in their daily operations.

Respond to recruitment-related queries

HR teams regularly answer recruitment-related questions, especially on social media. Common queries from customers include:

-Do you have [position name] job openings in [location]?
-How many brands does [company name] own?
-How can I contact your recruiter?
-What are your corporate values?

Recruitment bots can help process thousands of inquiries a day, leaving no messages unanswered and taking a huge load off of the recruitment team.

Prescreen candidates

Another key HR task is to prescreen candidates. Interview chatbots can now perform these tasks, asking candidates a set of simple questions about their education, experience, location, and language.

Qualify candidates without biases

After the first step of screening is complete, interview chatbots can move on to the qualification process by identifying the strengths and weaknesses of the candidates, analyzing the skills, qualifications, and past experiences included in résumés and cover letters. In this way, recruitment bots save significant time and effort for human recruiters before setting up face-to-face interactions.

Register conversation sentiment

The process of attracting, screening, and interviewing candidates for a job seems deeply human, but certain chatbots can detect and register conversation emotions. Developed platforms can understand a user’s mood throughout the chatbot interview process and can score sentiment based on connotation, word placement, and grammatical modifiers.

Improve data safety and cybersecurity

Recruitment bots collect large amounts of personal data from job candidates, and this can pose a threat to digital privacy from hackers. In addition, chatbot interviews may present a target for fraudulent job candidates who are trying to illegally obtain personal data. As a result, many companies are implementing advanced solutions to resolve these concerns and to add an extra layer of security while developing these chatbots.

Offer new opportunities

Being interviewed by recruitment bots can seem both exciting and intimidating for some people. With the possibilities and opportunities that these bots offer, businesses can get in on a whole new level of innovation. Now any business can build its own interview chatbots to help them reduce bias and can create custom-made interviews based on the depth of each candidate’s recruitment process.