Bot knowledge base.

The 5 Chat Marketing Benefits That Can Boost Your Brand Engagement

March 28, 2022

Let’s be honest. Brands often inadvertently neglect their consumer base. Dealing with different campaigns and initiatives can slow down crucial one-on-one communication that helps customers feel like they matter. So, what’s the alternative? Personalized phone, SMS, and email campaigns—for every single person who has ever shown interest in or purchased one of your products—could be […]

Using a Chatbot to Help Get Food to the Poor

November 1, 2021

With around 19 million Americans said to live in a "food desert" and a further 38 million using the Supplemental Nutrition Assistance Program (also known as food stamps), it's clear that more needs to be done to connect those with food with those in need of it, and the Boston chatbot will be an interesting tool in that fight.

The Chatbot That Wants to Help Us Make Smarter Financial Decisions

October 19, 2021

Given the general hoopla about “data being the new oil,” it should perhaps come as no surprise that it’s held in extremely high regard in the financial services sector. Indeed, Thomas Egner, the Secretary General of the Euro Banking Association, recently called data the superpower of the financial services world.

The Rise of Metahuman AI

October 14, 2021

The need for human interaction in services on a 24/7 basis in a global economy has increased dramatically. Unfortunately, many domains, such as healthcare and education, lack a sufficient number of trained professionals. Metahumans might sometimes be the answer.

Develop a Chatbot with Microsoft Bot Framework

September 30, 2021

Microsoft Bot Framework is an agile and capable software for bot developers of all levels. Learn more about developing for this versatile framework.

Use Cases for AI in Business

September 24, 2021

Conversational AI applies across industries—here are three examples outside of retail.

Tracking Metrics and KPIs with Conversational AI

September 23, 2021

Although chatbots have been around for quite some time, it has only been over the past few years that we’ve seen businesses integrate this technology as part of their marketing strategies.

Conversational AI for Customer Acquisition

September 21, 2021

It’s no secret that customer acquisition has largely moved from the physical to the digital sphere. Particularly as the COVID-19 pandemic continues, businesses are looking for new and innovative ways to power their brands and to build relationships with customers.

Best Practices for Chatbot Development – Insider Stories

September 17, 2021

The Benefits of Artificial Intelligence in the Manufacturing Industry

August 31, 2021

The benefits of artificial intelligence in manufacturing include mass customization, predictive maintenance, and the possibility of revolutionizing the way that manufacturers conduct their business.

Can Chatbots Care About Customers?

August 20, 2021

The pandemic has clearly underlined the need for companies to show their caring side. Not only do customers increasingly want companies to behave in the right way, but they want this to extend into treating them with empathy and consideration. While this presents a clear challenge for companies utilizing chatbots as a key part of their customer service channels, it is a challenge that with the right approach can be met successfully.

Online Shopping Bots: How AI Is Improving Customer Experience

August 12, 2021

Learn how bots for business and online shopping bots are paving the way for improved customer experience across e-commerce and retail.

Chatbot Welcome Message Examples to Help Your Bot Greet Visitors Better

July 20, 2021

First impressions are critical, and your chatbot's welcome message is the first thing visitors will see when they visit your page. Make sure yours has all the necessary qualities to help ensure the best customer experience!

Building a Gupshup Chatbot

July 14, 2021

Using a Gupshup bot builder—IDE Bot Builder and Flow Bot Builder—developers and non-developers can build, test, and deploy sophisticated chatbots.

When Neural Networks Don’t Work

July 6, 2021

Neural networks are fantastic. They can do things that are way out of our human capabilities. In image processing, for instance, you have something like the This person does not exist site, where a neural net can imagine a face that doesn’t exist. Pictures, sounds, music—you name it, they can do everything. When it comes […]

How Artificial Intelligence Will Help Humanity Survive

July 1, 2021

In 2020, the Global Footprint Network predicted that the Earth Overshoot Day would fall sometime in August. From that day on, on average, we will have consumed all the renewable resources available, including clean air and water. We will have irremediably depleted our forests, soils, natural minerals, and almost all of our natural resources from […]

The Most Popular Bots in Social Media Marketing

June 23, 2021

AI and chatbots are powerful tools for developing a brand's social media presence. Read more to learn which brands are best utilizing chatbot marketing and to find out how to take advantage of social media bots.

Chatbot Privacy: Putting the Customer First

June 14, 2021

If you’re building a chatbot, it pays to prioritize customer privacy. Whether prompted or unprompted, users can—and will—share sensitive information with your chatbot. Find out how to protect chatbot data and user privacy, while also delivering a grade A+ chatbot experience.

Chat with Your Therapist, Mr. Bot

June 3, 2021

Current scenario of mental healthcare services Mental health disorders were at an all-time high in 2019. A report published the same year by the World Economic Forum on mental health estimated that the mortality caused by these disorders can cost the global economy around $16 trillion by 2030. And, then, we were hit by the […]

Conversational Commerce on the Rise for Emerging Markets

June 3, 2021

As humans, we have been looking to communicate in many different ways since the beginning of time. The past 15 years have been no different, with conversational apps (ICQ, Windows Messenger, Yahoo! Messenger, WhatsApp, Telegram, etc.) having to evolve from time to time. Likewise, e-commerce emerged in the trend, where messaging apps saw the opportunity—and […]

Chatbot KPIs to Track for Success and Improved Performance

June 1, 2021

Wondering which KPIs for chatbots are important for improving performance? By tracking these KPIs, you can discover what’s working for your users—and what isn’t.

Intent Recognition in Chatbot Development

May 26, 2021

Intent recognition is one of the essential functions in chatbots. It labels text into categories for further action. For example, “Good morning” can be labeled with the intent of Greeting. This article shares an overview of how it works and its pros and cons.

Fighting Climate Change with Data from Space and AI

May 19, 2021

Artificial intelligence (AI) has entered its Golden Age. However, AI is data-driven. Machine learning requires more data to provide compelling insights on how to optimize human activity. Landsat 9 will fill the gap and feed invaluable information into the most powerful AI recommender, predictive, and classifications systems ever. A new generation remote sensor satellite is […]

Survey Bot Data Collection for Higher Quality and Increased Results

May 12, 2021

If you’re looking to improve survey response rates and collect higher quality customer data, survey bots are valuable tools. By engaging customers in conversations, an online survey robot can help you gather better information and make better business decisions. Consider these dos and don'ts before you build a survey bot.

What Jobs Will AI Create in the Future?

May 6, 2021

The next generation of AI has prepared us for a new wave of adjustments to the workplace of the future. What jobs will technology bring, and will AI take our jobs? Learn more.

The ‘CurioXoma’ Method to Build Effective Bots

April 30, 2021

If you are reading this, I’m sure you love technology.

Listening to Your Bot: Chatbot Analytics and Success Metrics

April 21, 2021

All businesses with a chatbot should harness chatbot analytics. Listen to your bot to measure key chatbot success metrics and to improve the customer experience. Chatbots are powerful tools for helping your business engage with customers. You can use chatbot analytics to simultaneously measure success metrics and improve the customer experience. So, which are the best bot analytics, metrics, and key performance indicators (KPIs) for measuring success, and what can you really learn from your chatbot?

Generate Leads with Bots for Real Estate

April 21, 2021

In the world of real estate, time equals money. As a chatbot developer, this is where you come in. If an agent isn’t in the office and a client has an urgent question, a chatbot can answer immediately. In this article, learn about real estate bots that can help you qualify leads.

Bot Subscriber: Pengikut Masa Depan?

April 20, 2021

Bot subscriber (atau bot sub) semakin banyak digunakan untuk menghasilkan subscriber, tayangan, suka, dan komentar buatan di YouTube. Namun, apa sebenarnya bot sub? Dan apa saja risiko saat menggunakannya?

Kahoot! Bot: Naiknya Popularitas

April 20, 2021

Apabila Anda—atau anak-anak Anda—pernah menempuh bangku pendidikan selama dekade terakhir, Anda mungkin pernah menggunakan Kahoot! Ini dimulai sebagai platform pembelajaran online yang menyenangkan dan interaktif—biasanya disukai di ruang kelas, karena permainan kuis sering kali lebih seru daripada pelajaran—yang dengan cepat berubah menjadi sarang kode kecurangan.