Conversational AI in Action: XAPP AI

December 1, 2022

We spoke with our partner XAPP AI to learn about their work with Surefire Local powering AI conversational site search and chat solutions for small and medium-sized enterprises.

AI, NLG, and Machine Learning, Bots for Business, Chatbots, Emerging Technology, Thought Leadership Partner Spotlight: XAPP AI

November 3, 2022

We spoke with our partner XAPP AI to learn more about their work creating Conversational AI experiences.

Chatbot Development, Chatbots, Thought Leadership

3 Case Studies with TensorIoT

October 27, 2022

Let's take a look at three successful contact center intelligence projects from TensorIoT.

Chatbot Development, Chatbots, Thought Leadership Partner Spotlight: TensorIoT

October 19, 2022

We spoke with our partner TensorIoT to learn more about their work empowering users by connecting smart devices through their world-class expertise in serverless, IoT, and AI.

Chatbot Development, Chatbots, Thought Leadership

2022 Digital Trends in AI Self-Service by NLX

October 11, 2022

Let's take a look at interesting case studies from our partners at that are pushing the evolution of the self-service landscape and why they’re important for most online businesses:

Bots for Business, Chatbots, Emerging Technology, Thought Leadership

Conversational AI in Action: TensorIot

December 16, 2022 partner, TensorIot, developed a chatbot for Citibot utilizing AWS Alexa to help provide critical government information to local residents in a timely manner.

Bots for Business, Chatbots, Emerging Technology, Thought Leadership

Conversational AI in Action: NLX

October 5, 2022 partner NLX set out to streamline password reset help desk traffic for LifeMiles, a consumer loyalty program, with more than 9 million members, by implementing their solution Voice Compass ® in partnerships with Amazon Web Services.

AI, NLG, and Machine Learning, Chatbots, Thought Leadership

Chatbot Intent and Entities

August 29, 2022

Denis Rothman, Artificial Intelligence Author, Speaker and Instructor, partnered with Discover.Bot to speak on chatbot intent and entities, walking through a demonstration of how to use Discover.Bot to promote your professional or personal brand in this video.

Chatbots, Frameworks and Tools, Thought Leadership

How to Create Trustworthy AI

August 22, 2022

As society has entered a race to develop more artificial intelligence implementations in various sectors like education, healthcare, and more, many people have questioned the downsides of technology such as the ability to mimic human cognitive functions, showcase emotions and empathy, and potential mistakes and errors in implementation.

AI, NLG, and Machine Learning, Chatbots, Thought Leadership Partner Spotlight: NLX

August 19, 2022

AI-powered technologies offer multiple advantages across different sectors and are constantly evolving to deliver smooth communications and increase user engagement. Nowadays, businesses have adopted a range of built-in products and services that can help them assist with their heir marketing and customer service experiences.

Chatbot Development, Chatbots, Thought Leadership

5 Best Practices for Chatbot Experience

August 15, 2022

How can you optimize the chatbot experience? We spoke with Hillary Black, Conversation Designer, Brand Marketer & Conversation AI Content Creator, and Discover.Bot partner to share her best practices for chatbot experience.

Chatbot Development, Chatbots

Why You Should Give Your Chatbot a .BOT Domain

August 4, 2022

With a dedicated .BOT domain, bot developers have the perfect medium to drive engagement with users of their products, thereby building consumer trust for both their bots and their companies. Additionally, when you register a .BOT domain, you become part of a community of developers through Amazon’s site!

Top Three Benefits of Using a .BOT Domain

August 4, 2022

Because bots must go through a validation process when signing up for a .BOT domain, getting a .BOT domain makes your bot stand out from the crowd. Having a .BOT domain shows you are serious about bot development and the success of your products.

How to Register a .BOT Domain

July 20, 2022

There are many reasons why registering your bot with Amazon Web Services (AWS) is beneficial for visibility and credibility. Let’s dive into the benefits of registering your bot with AWS.

AI, NLG, and Machine Learning, Bots for Business, Chatbot Development

5 Chat Marketing Benefits

March 28, 2022

Let’s be honest. Brands often inadvertently neglect their consumer base. Dealing with different campaigns and initiatives can slow down crucial one-on-one communication that helps customers feel like they matter. So, what’s the alternative? Personalized phone, SMS, and email campaigns—for every single person who has ever shown interest in or purchased one of your products—could be […]

Chatbot Development

Using a Chatbot to Help Get Food to the Poor

November 1, 2021

With around 19 million Americans said to live in a "food desert" and a further 38 million using the Supplemental Nutrition Assistance Program (also known as food stamps), it's clear that more needs to be done to connect those with food with those in need of it, and the Boston chatbot will be an interesting tool in that fight.

Chatbot Development

Chatbots for Smarter Financials

October 19, 2021

Given the general hoopla about “data being the new oil,” it should perhaps come as no surprise that it’s held in extremely high regard in the financial services sector. Indeed, Thomas Egner, the Secretary General of the Euro Banking Association, recently called data the superpower of the financial services world.

Bots for Business

The Rise of Metahuman AI

October 14, 2021

The need for human interaction in services on a 24/7 basis in a global economy has increased dramatically. Unfortunately, many domains, such as healthcare and education, lack a sufficient number of trained professionals. Metahumans might sometimes be the answer.

AI, NLG, and Machine Learning

Develop a Chatbot with Microsoft Bot Framework

September 30, 2021

Microsoft Bot Framework is an agile and capable software for bot developers of all levels. Learn more about developing for this versatile framework.

Chatbot Development

Use Cases for AI in Business

September 24, 2021

Conversational AI applies across industries—here are three examples outside of retail.

AI, NLG, and Machine Learning

Tracking Metrics and KPIs with Conversational AI

September 23, 2021

Although chatbots have been around for quite some time, it has only been over the past few years that we’ve seen businesses integrate this technology as part of their marketing strategies.

Conversational AI for Customer Acquisition

September 21, 2021

It’s no secret that customer acquisition has largely moved from the physical to the digital sphere. Particularly as the COVID-19 pandemic continues, businesses are looking for new and innovative ways to power their brands and to build relationships with customers.

Conversational Marketing

Best Practices for Chatbot Development – Insider Stories

September 17, 2021
Chatbot Development

The Benefits of Artificial Intelligence in the Manufacturing Industry

August 31, 2021

The benefits of artificial intelligence in manufacturing include mass customization, predictive maintenance, and the possibility of revolutionizing the way that manufacturers conduct their business.

AI, NLG, and Machine Learning

Can Chatbots Care About Customers?

August 20, 2021

The pandemic has clearly underlined the need for companies to show their caring side. Not only do customers increasingly want companies to behave in the right way, but they want this to extend into treating them with empathy and consideration. While this presents a clear challenge for companies utilizing chatbots as a key part of their customer service channels, it is a challenge that with the right approach can be met successfully.

Chatbot Development

Online Shopping Bots: How AI Is Improving Customer Experience

August 12, 2021

Learn how bots for business and online shopping bots are paving the way for improved customer experience across e-commerce and retail.

AI, NLG, and Machine Learning, Bots for Business

Chatbot Welcome Message Examples to Help Your Bot Greet Visitors Better

July 20, 2021

First impressions are critical, and your chatbot's welcome message is the first thing visitors will see when they visit your page. Make sure yours has all the necessary qualities to help ensure the best customer experience!

Bots for Business, Conversational Marketing

Building a Gupshup Chatbot

July 14, 2021

Using a Gupshup bot builder—IDE Bot Builder and Flow Bot Builder—developers and non-developers can build, test, and deploy sophisticated chatbots.

Chatbot Development

When Neural Networks Don’t Work

July 6, 2021

Neural networks are fantastic. They can do things that are way out of our human capabilities. In image processing, for instance, you have something like the This person does not exist site, where a neural net can imagine a face that doesn’t exist. Pictures, sounds, music—you name it, they can do everything. When it comes […]

AI, NLG, and Machine Learning

How Artificial Intelligence Will Help Humanity Survive

July 1, 2021

In 2020, the Global Footprint Network predicted that the Earth Overshoot Day would fall sometime in August. From that day on, on average, we will have consumed all the renewable resources available, including clean air and water. We will have irremediably depleted our forests, soils, natural minerals, and almost all of our natural resources from […]

AI, NLG, and Machine Learning, Bots for Business

Give your bot a home.

You built it. You taught it. Now give it a home to grow on a .bot domain. robots