Dr. Tony Hoang

Dr. Tony’s bot talks.

The AI Chatbot Explosion in Various Regions around the World

March 26, 2021

For the first couple of years, chatbots were primarily used in customer service but now have expanded onto other verticals, such as enhancing the customer experience (CX) and improving business efficiencies, to name a few. You might’ve heard chatbots being called by other names, such as virtual agents, digital assistants, virtual customer assistants, and conversational AI bots.

Chatbot Development, Chatbot News, Chatbots, Emerging Technology

How to Get an Improved Customer Experience (CX) Using Insurance Chatbots

February 23, 2021

Ultimately, the reason why insurance carriers should invest in natural language interfaces is to improve customer retention. A regular customer may only interact with the insurance carrier three to five times per year, and if each time they have a smooth interaction, they will have a greater customer experience.