Ingrid’s bot talks.
Evaluating the Usability of a Healthcare Chatbot
October 15, 2019
A team of researchers at Ulster University in Northern Ireland has recently carried out a study exploring ways in which developers can assess the usability of healthcare chatbots.
Bots for Business, Conversational Marketing
Survey Hints at the Importance of Chatbots’ Expertise for Gaining Users’ Trust
September 24, 2019
In order for customer service chatbots to be effective, it is important for human users to feel that they can trust them and that the information they provide is reliable