Ingrid’s bot talks.
Measuring Chatbot Performance
March 3, 2020
Assessing chatbot performance isn’t always as straightforward as evaluating other technological tools, as it often entails trying to understand how a user perceives the agent.
AI Could Predict Your Lifespan
January 22, 2020
Researchers have developed artificial intelligence tools that may help to identify health problems faster and more efficiently.
AI, NLG, and Machine Learning
Multi-Chatbot Systems Could Enable Smoother Machine-Human Dialogues
November 20, 2019
Ensemble-based deep reinforcement learning (DRL) technique could enhance interactions between chatbots and humans.
Evaluating the Usability of a Healthcare Chatbot
October 15, 2019
A team of researchers at Ulster University in Northern Ireland has recently carried out a study exploring ways in which developers can assess the usability of healthcare chatbots.
Bots for Business, Conversational Marketing
Survey Hints at the Importance of Chatbots’ Expertise for Gaining Users’ Trust
September 24, 2019
In order for customer service chatbots to be effective, it is important for human users to feel that they can trust them and that the information they provide is reliable