Benoit Alvarez

Benoit started his career working for the International Radio Astronomy Centre in France, building software with scientists who were studying Saturn. He then joined Thales Armament, working on onboard software for missile guidance systems. After 15 years of conceptualizing and building enterprise solutions, Benoit retrained in AI and successfully achieved AI certifications with a specialization in NLP. As Volume moved toward AI-powered conversational platforms, Benoit conceptualized, a tool that analyses and benchmarks chatbot training data by visualizing and understanding where it does and doesn't perform, and why.

Benoit’s bot talks.

How to Gain a Deeper Understanding of Your NLP Engine and How to Improve Model Performance

March 16, 2021

Great strides have been made in the advancement of natural language processing (NLP) systems, but chatbot trainers still face one fundamental challenge—how to get an NLP model to perform at its best.

AI, NLG, and Machine Learning

5 Steps for Building a Great NLP Model

March 4, 2021

If you’re about to embark on your chatbot journey, don’t worry. The steps outlined in this article will help you build a great chatbot that responds to customer requests effectively and avoids using the response, “I’m sorry, I don’t understand.”

Chatbot Development