Adi’s bot talks.
Can Chatbots Care About Customers?
August 20, 2021
The pandemic has clearly underlined the need for companies to show their caring side. Not only do customers increasingly want companies to behave in the right way, but they want this to extend into treating them with empathy and consideration. While this presents a clear challenge for companies utilizing chatbots as a key part of their customer service channels, it is a challenge that with the right approach can be met successfully.
New Skills Required to Thrive in the Feeling Economy
March 24, 2021
As AI has become more powerful and influential, there has been a great deal of consideration given to increasing its implementation in the kinds of skills that can be used to help humans to thrive in the future of their work.
Chatbot Unlocked: A Q&A Series With Adi Gaskell
December 29, 2020
Adi is an experienced writer on technology, startups, and innovation, with a special focus on artificial intelligence. He has also delivered talks on the subject for the likes of the NUJ, the Guardian, Stevenage Bioscience, EdTechX, the House of Lords, and CMI, whilst also appearing on shows such as BBC Radio 5 Live and Calgary […]
Chatbots, Thought Leadership
How Bots Affect How We Negotiate
October 26, 2020
It's not beyond the realms of imagination to see bots undertaking negotiations on our behalf, whether with our boss for a pay raise, when we're buying a house, or even settling a legal dispute. Let's dive into how bots can affect how we negotiate.
Bots for Business
Using Real Estate Chatbots to Help You Find the Perfect Apartment
October 13, 2020
Real estate chatbots have impacted the ways of purchasing and leasing property in a more convenient and simple way. Instead of reaching out to an agent, you can now address your questions and concerns virtually through chatbots.
Chatbot News, Emerging Technology
Using AI to Ensure Chatbots Are Polite
August 6, 2020
With the coronavirus pandemic shutting stores worldwide, a strong and personalized online presence is vital to creating consumer trust -- especially when it comes to online chat.
AI, NLG, and Machine Learning
Using Chatbots to Ease the Burden on Medical Professionals
July 28, 2020
Telemedicine is far from a new concept, but the COVID-19 pandemic has accelerated its adoption by the healthcare sector. Amidst surging demand for virtual care, chatbots are helping to ease the burden on medical professionals.
COVID-19: Social media and the spread of information—and misinformation
June 19, 2020
The coronavirus has led to a deluge of information online. Chatbots and AI on social media platforms are helping to diminish the spread of misinformation.
How Chatbots Can Provide Accessible, Reliable, and Scalable Healthcare Support
December 3, 2019
The combination of timely and reliable advice is a feature of many of the applications of chatbot technology in healthcare.